Immediately! Right after you submit your order, you will receive the login for the control panel  to your new online store and you begin to start working on it right away! You can work from the back-end admin section until you have your domain name pointed to our server.

We offer you the UNIQUE opportunity to have us do your e-commerce web design for FREE! Design includes only work that is related to customising the osCommerce solution with your site graphics and layout. It does not include adding additional features or programming and it does not include the installation of your text, your product images or your product information. These things you will be responsible for doing on your own. But don't worry! It's EASY! This is the most user-friendly e-commerce solution available today!

Yes, we have a demonstration model set up and you can request login details for 7 days use without buying our service. We also offer a months trial with all packages, so if you are not totally satisfied you can cancel your minimum 12 months contract anytime within the first 30 days.

Yes, you keep your current website just the way it is, and redirect the customers to your store with FreeNet Design just for the checkout process. This means that your own website and your store with FreeNet Design would be two independent websites. If you choose this option, we will help you design the store as close as possible to your current website so that the transaction is seamless and feels like it is all done on one website.

No! The Control Panel is the most user-friendly you will find. Even amateurs will have no problem understanding it and there is help on hand at www.osCommerce.com or through our email technical support!

No problem! FreeNet Design provides you with four dynamic pages that you can use for whatever you like! You can name them, enable or disable them, and FreeNet Design can put text or HTML code on them.

No, you won't need any of that. Each store is a fully equipped website with shopping cart capability. All the tools and features that you should need are already in your store! The only things you will need are a computer with a web browser (Netscape or Internet Explorer) and an Internet connection. To include and update images in your store, you may want to have access to a digital camera and/or scanner.

Of course! You can update your store as often as you want, from any computer that is connected to an Internet. You can edit your site ‘behind the scenes” while customers browse and shop on your site. Once you click ‘Save' to any changes that you make, they will be reflected immediately in the store and visible to your customers.

Some of our most important features included in each and every FreeNet Design store are: Inventory Controls, Newsletter Subscribers, Search Option, Visitor Reports, Zoom Images, Item Drop-Down Menus, and SO much more!

At the moment, no. Downloadable items would have to be emailed to each of your customers individually and manually.

You can enable or disable the Inventory Management option as you like. When it's enabled, any item that is purchased will be automatically decreased in the inventory by the quantity purchased. When an item reaches ‘0' in the inventory quantity, it automatically becomes ‘Unavailable'.

Sure, it's easy! Every time you log in to your Control Panel, you will see an at-a-glance version of your stores traffic and sales activity, immediately. This information updates and tracks your orders and traffic automatically. You can view detailed reports of this information by clicking on the ‘Reports' option in your Control Panel.

Yes! After the order process, you will be sent a registration  form to enter your current domain name, you will receive instructions on how to point your domain name to your new FreeNet Design store. Until the domain name transfer is complete, you can access your store and its Control Panel with the temporary links provided in your “Welcome” email. Keep in mind that moving a domain name means directing your name servers to FreeNet Design servers. Your domain name registration will remain with your current registrar and you will be solely responsible for maintaining your domain name registration.

Yes, you can. You just need to let us know. There are instructions on how to do this in your “Welcome” email.

Yes, hosting is included! You get the choice of either Bronze, Silver or Gold package with unlimited bandwidth. You'll also have the option to add SSL security, many different web design tools to choose from, and a wide range of store management tools!

Your new store will be hosted only on FreeNet Design designated servers. Once you've transferred your domain name, there is no need to keep your current hosting provider. Unless you are keeping your current website and redirecting your customers to your store with FreeNet Design for the shopping process.

Yes it does! And with FreeNet Design, you'll get an unlimited number of email accounts!

There are two different ways you can view your customers' orders. The most common way is to log in to your Control Panel and click on “ Customers/Orders ”. Here you can see all orders and display them by date, price or ID number. The other way that you will see an order is through the automatic email notification that is sent to your specified email account immediately after an order has been placed.

You are not required to have a merchant account to use FreeNet Design. You can process your customers' credit card orders manually, if you have the required means to do so. However, if you want to be able to authorize/charge your customers' credit card orders automatically, online, then you will need to set up a merchant account through any one of the following providers currently supported by FreeNet Design: PayPal, Authorize.net, PSi Gate, SEC Pay and Protx.

You will need to contact any of the providers mentioned above for information on signing up for their service.

Yes, you can use any pre-existing merchant account to process your orders, as long as it is a merchant account provider that is currently supported by FreeNet Design. These merchant account providers are: PayPal, Authorize.net, Verisign, PSi Gate, SEC Pay and Protx. You can connect your store to any existing merchant account in seconds!

Absolutely. There is a free shared SSL certificate for secure checkout process that can be activated or a SSL certificate can be issued specifically for your domain, you will need to purchase one. You can contact us for more information on how to do this.

No. When you sign up with FreeNet Design, you will establish a unique username and password. Only people that YOU personally give this username and password to will have access to your store information.

FreeNet Design will add the title meta tags of your store helping the search engines cache your site, and therefore making it visible in the search engines. FreeNet Design also offers optimisation, marketing and monitoring packages as an optional extra monthly fee.

Yes, FreeNet Design can be used in other countries, as long as the merchant account provider is one of the following: PayPal, Authrize.net, Verisign, SEC Pay and Protx.

Set-up fees vary from £25 depending on the package chosen and after the first month trial period we have a minimum period of 12 months with one months notice of termination.

FreeNet Design websites are adapted from osCommerce platform which is Open Source Software available at www.oscommerce.com . FreeNet Design do not charge for design only the various hosting and marketing options.